Someone needs access to a space whose protection need is Very high, the Serverraum at Werk Nord for example. A Credential Manager, Access Manager or Organisation Admin raises the request while assigning the key, the space's approver decides, and the key is handed over only after the yes. It starts on the person's page or under Spaces.
Each step names who acts.
An Organisation Admin does these two steps once per space, not for every request.
An Organisation Admin sets the protection need of the space, its building or its location to Very high (Set how much protection a space needs).
An Organisation Admin names the space's approver on its page, a person or a people group (Name approvers, owners and reviewers).
The request is raised when the key is assigned.
A Credential Manager, Access Manager or Organisation Admin picks the person, the space and the key. Under the space, the screen names who must say yes (Give a person access).
On Review assignment, they fill in under Business need what the person needs the key for and what the access rests on (When access needs approval).
On confirming, portierX reserves the copy and emails the request to the approver (When access needs approval).
The approver needs no particular role, only a portierX login linked to their person record.
The approver opens the request from the link in the email or on the Dashboard under To decide, and approves it or declines it with a reason (Approve or decline a request).
Whoever raised the request follows it on the Dashboard under You raised, and cancels it if the access is no longer needed (Follow or cancel a request you raised).
If nobody can decide, the request waits until an Organisation Admin names someone, and the request itself names that way out (Follow or cancel a request you raised).
After a no, the reserved copy is back in stock, and a second attempt starts with assigning the key again (Approve or decline a request).
Once every yes is in, the key is handed over at the key desk.
Whoever raised the request, or an Organisation Admin, hands the key over under People on the Handovers tab, and the person receiving it confirms receipt (Hand over a key or card and confirm receipt).
The request, the answers and the hand-over are in the Audit Log, and the key's page lists the request under Requests for this key (Show who had access and when).
The space reads Very high, and its Approver line carries a name.
The key's page lists the request under Requests for this key, with its decision and hand-over.
Under People, on the Handovers tab, the person no longer sits under Waiting for approval.
The copy is issued to the person, and the receipt is confirmed.
The key shows the end of the access as its return date.
The Audit Log holds the request, every answer and the hand-over.
